For passing on from generation to generation
Servicing
Do you need to repair, clean or check your PRIM wrist watch, clock or pocket watch?
We are happy to repair, clean or renovated it. We provide a professional service for our all products, whether under warranty or not.
Place an orderWe are happy to repair, clean or renovated it. We provide a professional service for our all products, whether under warranty or not.
How to make a claim?
Do not hesitate to contact us for an assessment of the defect. Our service will provide you with complete and professional information and advise you on how to proceed.
We repair watches, clocks and alarm clocks, and our team of watchmakers is here for you.
Write to us about your complaint at reklamace@prim.cz.
Online
If you are not sure what to do or you just need advice, use our online form.
Service
Write to us about maintenance services
Claims
Write to us about your complaint
By post
Send us the claimed product to our address together with proof of purchase and a completed claim form.
Download formShop and service
The fastest way to sort out any claim is to visit our store at the company headquarters, which is also home to the service department.
PRIM
Příborská 1473
738 01 Frýdek-Místek
Příborská 1473
738 01 Frýdek-Místek
Mon-Fri 8:00-16:00
(Lunch break 12:00-12:30)
We will be happy to serve you even after 16.00 pm. based on prior telephone or email agreement. For more information, call +420 722 954 467.
By post
More info
In person
Come visit us
Online
Contact us
Non-warranty service
Even after the warranty period has expired or after the production of a specific product has ended, we provide service support for PRIM watches. The price of the repair depends on the cost of spare parts and the time required for the repair.
Terms and conditionsFor more complicated defects, or in the event of a complete malfunction of the watch, repairs are conducted by replacing the item for a fixed price set by MPM-Quality. For more information and quotes, please contact us.
